At Interpack Technologies, we manufacture industrial labelling machines and packaging equipment for businesses across India. This privacy policy explains what personal information we collect, how we use it, and the rights you have under Indian data protection law.
This policy applies to your interaction with our website, contact forms, brochure download requests, and direct communication with our team.
Who we are
Interpack Technologies operates the website www.interpacktechnologies.com and is the data fiduciary for the personal information described in this policy. For data-related queries, see the Contact section at the end of this document.
Information we collect
We collect personal information you voluntarily share with us through the following channels:
Contact and enquiry forms. When you submit our contact form, we collect your name, business name, email address, phone number, and the content of your message.
Brochure download forms. When you request a product brochure, we collect your name, business name, email address, and phone number so we can deliver the document and follow up if appropriate.
Direct communication. When you email or call our team, we retain the contents of that correspondence to handle your request and maintain a record of the conversation.
We also automatically collect technical information when you visit our website, including:
- Your IP address and approximate location
- Browser type and version
- Pages visited and time spent on each page
- Referring website
- Date and timestamp of access
This technical data is collected through cookies and analytics services active on the site.
How we use your information
We use the information we collect to:
- Respond to your enquiries, quotes, and product requests
- Deliver brochures and product documentation
- Process orders and arrange delivery
- Provide customer support and after-sales service
- Improve our website and product offerings
- Send relevant updates about our products, where you have consented to receive them
- Comply with legal, tax, and regulatory obligations
We do not sell your personal information to third parties.
Sharing of information
We share personal information only with parties necessary for delivering our products and services:
- Logistics partners for arranging delivery of your order
- Payment processing partners for handling commercial transactions
- Cloud and email service providers that host our infrastructure
- Tax and government authorities where required by Indian law
- Professional advisors such as accountants and legal counsel, where strictly necessary
All third parties we engage are required to maintain the confidentiality of your information and use it only for the agreed purpose.
Cookies
Our website uses cookies to remember your preferences, measure traffic, and improve site performance. You can manage cookie preferences through our cookie banner or your browser settings. Disabling cookies may limit some site functionality.
How long we retain your information
We retain your personal information for as long as needed to fulfil the purpose for which it was collected, or as required by Indian law:
- Enquiry and brochure data: up to 5 years from the last interaction
- Order and commercial records: 8 years to comply with tax and accounting requirements
- Marketing consent: until you withdraw consent
After the applicable retention period, your information is securely deleted or anonymised.
Your rights
Under the Digital Personal Data Protection Act 2023, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request erasure of your information, subject to legal retention requirements
- Withdraw consent for marketing communications at any time
- Lodge a grievance with our team and, if unresolved, with the Data Protection Board of India
To exercise any of these rights, please contact us using the details below.
Data security
We use reasonable technical and organisational measures to protect your information, including encrypted transmission, access controls, and regular security reviews. No system can be guaranteed completely secure, but we work to reduce risk and respond promptly to incidents.
Children’s privacy
Our products and services are intended for businesses, and our website is not directed at children under 18. We do not knowingly collect personal information from children.
Changes to this policy
We may update this privacy policy to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date.
Contact and grievance officer
For privacy queries, data subject requests, or grievance redressal, please contact:
Interpack Technologies
Email: info@interpacktechnologies.com
Phone: +91 800 782 7543
We respond to data requests within 30 days.
This policy is governed by the laws of India.